Branding Schmambing – What Color Are The Business Cards Anyway?

I was recently asked to explain what brand means to an industry association. So I shared some thinking and background on how to look at the importance of branding within the mix of a business or a nonprofit organization. My background includes a large non-profit organization, where I found that branding was even more important in the growth of the organization.

A few high level thoughts.

1.Brand is not the logo (although the logo is a key brand element), the colors, the ads, or the website.
2.Brand is a promise. It is the outward meaning, understanding and value of the company (or product or service) being associated with that entity.
3.Brand must be aligned with the organization and what it represents.
4.Brand is the split second relationship feeling associated with an organization, its employees and the clients.
5.Brand is the spirit, the feel of an organization.
6.A powerful brand is 100% aligned with the value, the meaning, the movement forward of an organization/product/service. It is the most honest thinking and conversations you will ever have - if not, the brand promise is hollow.
So many people end up spending way too much time on colors and business card designs when they say brand, but they miss the underlying key thinking and drivers to a truly great brand. In technical environments this urge to jump into tactical stuff too soon is always prevalent. Branding should be the anchor point for the whole organization and the thinking from which other things flow - like design, message, actions within marketing, sales, etc.

Key: Brand allows for alignment of the whole organization. It brings the history and the future vision into the mix. It challenges us to ask, How is what we say we are demonstrated; how is it coming to life? Brand is the experience. It is the proof that what you say you are, you really are. I use a slide when I get to this point of a picture of Arnold Schwarzenegger, all pumped up, with guns blazing and the wording "brand means you can say you are this...." But in realty you are this... and it is a picture of the Teletubbies. You know what I mean, we have all experienced it in our lives. A store that has a tagline, "friendliest store in town" and you never see a smiling face. Or an airline that says "on time and best in class awards for...." and they are hardest people to travel with, or the bank that says in their TV spots "you matter to us" and when you call them you never get a live person and it takes forever to push button your way to one.

I can fill up pages of examples like these. The fact is, the more aligned the brand is with the value you bring, and the people in the organization are living to that brand promise, the more successful you will be in growing and reaching more people. The more off you are, the less alignment there is - well the fact is you can actually create negative brand value and drive the business into the ground.